Customer Reviews

Very efficient, calm and helpful

Why did you choose to get a quote from us and where did you get our contact details?
Have used you before

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Previous experience and price

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very efficient, calm and helpful

How would you rate our communication?
9/10

How can we improve our service?
Pre move date call would have been reassuring

How likely are you to recommend us to your friends / family?
10/10

They made a stressful situation fun

Why did you choose to get a quote from us and where did you get our contact details?
Recommended

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Reasonable price and personal safety and well-being

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The guys were amazing and couldn’t do enough for me. They put me at ease and worked so hard.
George, Andy, Kane and Mike G were my super heroes I can honestly not thank them enough . They made a stressful situation fun. Thanks guys J

How would you rate our communication?
10/10

How can we improve our service?
Don’t load the fridge with the milk in before I’ve made you all a brew!!

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Start of my new life off to a wonderful start thanks to the guys xxx

Very friendly and competent initial visit

Why did you choose to get a quote from us and where did you get our contact details?
Saw a van locally. Contact details from website

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Very friendly and competent initial visit from Ernie

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very polite, fast but safe with our belongings, friendly and considerate. Nick, Mike P and Dave L

How would you rate our communication?
10/10

How can we improve our service?
None needed

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We shall use you again in 12 month when we move again

They were all excellent

Why did you choose to get a quote from us and where did you get our contact details?
Online reviews & word of mouth from others who recommended Britannia removals

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Best service, trusted reviews, competitive (and realistic) quote.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were all excellent, especially Antony & John

How would you rate our communication?
10/10

How can we improve our service?
Slightly convoluted mix of online forms and email etc which was a little confusing - but in general, very little to improve. Great service all round.

How likely are you to recommend us to your friends / family?
10/10

Professional and value for money

Why did you choose to get a quote from us and where did you get our contact details?
Internet

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Professional and value for money

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very friendly

How would you rate our communication?
9/10

How can we improve our service?
Nothing comes to mind

How likely are you to recommend us to your friends / family?
10/10

Professional and friendly

Why did you choose to get a quote from us and where did you get our contact details?
A friend recommended you

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Highly recommended

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Professional and friendly

How would you rate our communication?
10/10

How can we improve our service?
That would be difficult

How likely are you to recommend us to your friends / family?
10/10

Good impression from quote and you were slightly cheaper

Why did you choose to get a quote from us and where did you get our contact details?
Flyer

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Good impression from quote and you were slightly cheaper

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
N/A

How would you rate our communication?
10/10

How can we improve our service?
N/A

How likely are you to recommend us to your friends / family?
9/10

Thanks once again for organising it all so smoothly.

Email

A massive thank you to Spencer, Jamie and the rest of the team that moved us last Thursday. It was going so smoothly (my end) until they arrived at our new home.  Thankfully things were worked around, and they got us in.

Please do pass on my thanks and the company’s for getting us here in one piece it was not easy with quite a few obstacles in their way.

Thanks once again for organising it all so smoothly.

 Kind regards                                                                                                                                       

Friendly, conscientious, polite

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Felt confident you’d help us and give us a good service

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly conscientious polite

How would you rate our communication?
10/10

How can we improve our service?
No charge for cardboard wardrobes

How likely are you to recommend us to your friends / family?
10/10

Friendly, polite, capable, and resilient in appalling weather conditions.

Why did you choose to get a quote from us and where did you get our contact details?
We had used Britannia in a previous move.  A flyer was posted to us.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Your survey inspired greater confidence than the (three) other companies.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly, polite, capable, and resilient in appalling weather conditions.

How would you rate our communication?
7/10

How can we improve our service?
A quick confirmatory call on the day before the move would have been appreciated.

How likely are you to recommend us to your friends / family?
10/10