Customer Reviews

Move went very smoothly thanks to good advice

Our somewhat circuitous move went very smoothly thanks to good advice from you and Lynne (front line and everyone behind the scenes too).

Many thanks to all

Very polite, friendly, efficient and hardworking

Why did you choose to get a quote from us and where did you get our contact details?
Google search and well known firm

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Competent, helpful and professional service

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very polite, friendly, efficient and hardworking team of (across the two runs) Nick, Paul, Richard, Dan, Mike P, Mike G, Dave, Alistair and George

How would you rate our communication?
10/10

How can we improve our service?
Don’t know

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
The central office staff were excellent- extremely friendly, polite and helpful. Thanks for all your help

I will refer you to friends in the future.

Sent by email

I just want to say that Bart, Mark and Chris were so polite and friendly, they really put me at ease. Also the whole move was done so well without any issue or stress involved. It was a warm and professional service thank you so much I will refer you to friends in the future. 

F Brockhurst 

Go out of their way to be helpful

Why did you choose to get a quote from us and where did you get our contact details?
Recommended

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We used you twice in 9 months as the quality of service from initial contact to survey to on move day, I cannot fault.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Friendly, efficient, professional, calm, go out of their way to be helpful

How would you rate our communication?
10/10

How can we improve our service?
Nothing to improve! Excellent service

How likely are you to recommend us to your friends / family?
10/10

The guys were excellent

Why did you choose to get a quote from us and where did you get our contact details?
Referral

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
8/10

Why did you choose to move/store with us?
Referral

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
The guys were excellent, very helpful and accommodating

How would you rate our communication?
8/10

How can we improve our service?
Nothing in particular

How likely are you to recommend us to your friends / family?
9/10

Your customer care has been very impressive

Email to Claire

Claire

Just to say thank you for all your help - your customer care has been very impressive!  I hope your colleague is able to come up with an affordable price for us - but whatever the outcome just wanted to take the time to thank you for all your help and hope we can continue working with your company now and in the future. You are certainly a great PR person for your company. Thank you!

Kindest Regards

A great bunch of lads

Why did you choose to get a quote from us and where did you get our contact details?
Google search and reviews

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Efficient, friendly, professional

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
A great bunch of lads

How would you rate our communication?
10/10

How can we improve our service?
Nothing

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thank you

It all went super smooth

Why did you choose to get a quote from us and where did you get our contact details?
We used you previously for our last move and had a great service so wanted to use you again.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We used you previously and had a great experience.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Paul, Alan, Adrian and Jack were great!!

How would you rate our communication?
10/10

How can we improve our service?
Nothing springs to mind.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
It all went super smooth. From asking for a quote to having the video walk through and then again on move day!!

They took great care with all my furniture

Why did you choose to get a quote from us and where did you get our contact details?
Online

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Fast efficient quote. Everything explained really clearly. Showed me pics/ examples of how my furniture would be packed and transported.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Rob & John were absolutely brilliant, they took great care with all my furniture, were extremely efficient. Friendly & absolutely nothing too much trouble.

How would you rate our communication?
10/10

How can we improve our service?
Nothing to improve

How likely are you to recommend us to your friends / family?
10/10

Worked hard and delivered a good level of service

Why did you choose to get a quote from us and where did you get our contact details?
Used previously

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Previous experience with the company has been excellent

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Dan Ben Chris worked hard and delivered a good level of service

How would you rate our communication?
10/10

How can we improve our service?
Advise staff a little more on handling delicate items but that’s not a criticism

How likely are you to recommend us to your friends / family?
10/10